Frequently Asked Questions

General

The Odd Pro (T.O.P.) is a hybrid tech and production company that hosts an innovative membership-based platform supporting people in business and personal development.

Whether you are a celebrity or an everyday hard-working individual, our membership is just $25.00 per month. We are the World’s First Professional Cousin Service, and we are here to save the world.

Our mission is to be the counterbalance to the chaos and uncertainty in the world today. Subscribe to The Odd Pro today and join our members in accessing all of our Member’s Benefits and Exclusive Content.

To join The Odd Pro, follow these simple steps:

  • Visit our website and click the “subscribe” button.
  • Fill in your personal information, including your name, email address, and preferred password.
  • Enter your credit card information and billing/shipping address to complete the subscription process. Your credit card will be charged $25 monthly on a recurring basis to access our exclusive benefits.
  • Lastly, complete our Members Oath to confirm your commitment to personal and business development while accepting the rules, policies, and procedures of The Odd Pro.

Once you’ve completed the sign-up process, you’ll gain access to our exclusive platform where you can start exploring our wide range of resources, including access to our member benefits!

If you have any questions or issues with the sign-up process, please don’t hesitate to contact our customer support team.

As a member of The Odd Pro, you can report any issues or difficulties by emailing support@theoddpro.com

The issues could be anything from technical issues to inappropriate behaviors by other site users. Our goal is to protect our users and continually strive to improve their experiences on our platform.

We currently do not offer a free trial for our services. However, we are committed to providing immediate value to our members. From day one, you’ll have access to exclusive benefits, including over 1 million discounts and rewards. We believe in the quality and value of our membership, and we’re confident that you’ll find it worthwhile from the moment you join.

Yes, we are a black-owned business. The Odd Professional (T.O.P.), was founded by Emery M. McClendon, Esq, a successful inventor, attorney, and entrepreneur with five academic degrees. After having encountered difficulties starting his multi-million-dollar grossing invention, PHamily Hair Care, he got inspired to start up The Odd Professional (T.O.P.) to offer expert guidance for the millions of people seeking to improve their lives in both personal and business scenarios.

We have a fantastic team of customer support staff that is available to reply to all the queries of our active and potential members; please utilize our chat bot to assist you in finding your answers on the site.  If you have specific concerns about our platform and its services, please contact our support team at support@theoddpro.com and we will promptly respond.

We have the “unsubscribe” button at the end of every email you receive from us. So to unsubscribe, you need to open one of our recent emails, scroll to the bottom and click ‘unsubscribe.’ option and follow the instructions to unsubscribe.

Live Events

In the event of a technical issue on our end, we will do our best to resolve the problem as quickly as possible. For example, if a computer locks up, we may switch to another computer in the studio. However, in some cases, we may need to restart the game from the beginning. We apologize for any inconvenience this may cause and appreciate your understanding.

We understand that internet connection speeds may vary for individual players. If you experience a slow connection that impacts your ability to buzz in, we recommend checking your internet connection and ensuring that no other devices or applications are using bandwidth. Unfortunately, we cannot control individual players’ internet connections and cannot guarantee equal response times for all players.

We strive to ensure fair gameplay by making judgment calls quickly and seamlessly during the game. When a player gives a verbal answer, we assess if the answer is in the spirit of the correct answer or not. Similar to Family Feud, we may accept answers that are synonyms or close variations to the correct answer. We understand that players may occasionally disagree with our decisions, but we aim to provide a fair and enjoyable gaming experience for all participants.

Members

To reset your password, you need to go to the login form and click “Forgot my password.” You will then be asked for your email address, through which a link will be sent to you to reset your password.

Group therapy is a type of therapy that involves a therapist treating several people at the same time in a group. Our therapy is hosted weekly through our unique member-based digital platform. Our therapist will often target specific problems and provide guidance through discussions that connect our members on topics such as relationships, grief, life, depression, anxiety, substance abuse, low self-esteem and much more.  The goal is to assist you and provide you the tools and resources needed to be the best you can be in those scenarios.

The Odd Pro hosts a scheduled weekly 1.5 hour online group therapy discussion.  These sessions are hosted live through our member-based digital platform and are held every Tuesday night at 8pm EST.  We encourage our users to always participate by joining the PHamily in these live weekly discussions.

PHamily game night, also known as, (Game Show Giveaway) is a great way to relax and network with your peers.  Game Show Giveaway offers participation in a team oriented environment,  allowing you to have fun while interacting with other T.O.P. members. Each week T.O.P. will give out weekly  cash prizes of up to $2500!  We encourage you to refer to our monthly calendar for continued information on upcoming live events.

PHamily game night, also known as, (Game Show Giveaway) is every Thursday night at 8pm EST. T.O.P. will give away weekly cash prizes of up to $2500! We encourage you to refer to our monthly calendar for continued information on upcoming live events.

The Odd Pro strives to keep the content fresh and relevant. New episodes are released periodically, and our content is curated based on our members’ needs. We take pride in the content for our members, ensuring you always have something to look forward to.

Downloading “The Odd Pro” mobile app is simple and straightforward. If you have an Android device, you can find our app on the Google Play Store. For iPhone users, the app is available on the Apple App Store. Just search for “The Odd Pro” in the respective app store and follow the installation instructions. Once installed, you’ll enjoy a seamless and user-friendly experience with our platform right at your fingertips.

If you want to get email notifications about your subscription, just follow these steps:

  • Log in to your account on our website.
  • Navigate to your account settings by clicking on your name or profile icon.
  • Look for the section on notifications or email preferences.
  • Select the option to receive notifications about your subscription, including reminders for upcoming payments and any other relevant updates.
  • Save your settings.

Once you have completed these steps, you will start receiving email notifications about your subscription as per your chosen preferences. If you have any questions or issues, please contact our customer support team for assistance.

If you’re experiencing slow loading times on our website, please follow these steps to resolve the issue:

  • Verify that your device is connected to the internet and your connection is stable.
  • Refresh the page to see if the issue was caused by a temporary technical glitch.
  • Check to see if you’re able to access another website off of our domain 
  • If you are and the problem persists, please submit your request to support@theoddpro.com and we will be glad to troubleshoot your request.  
Discounts

You’ll find savings with up to 50% off/buy-one-get-one-free discounts. Overall, the average discount is 32% off for all our merchant partners. That’s on everyday purchases like pizza, fast food, at casual restaurants, hotels, on clothing, auto repair, golf courses, ski resorts, theme parks, etc. With discounts at over 750,000 locations worldwide, you’ll be sure to find savings wherever you are – or plan to be!

On a mobile device, the GPS function reveals all nearby merchants within your proximity. Narrow your search based on offer, location, brand, or popular categories. To select an offer, tap on the merchant’s icon for redemption instructions. For desktop users, you can also filter offers based on things like your Zip Code, or a city you plan to visit. To get registered, follow the simple instructions provided by your sponsoring organization, starting with your email. 

Get started here:

https://top.enjoymydeals.com

To redeem a discount, simply select “redeem” via your website or mobile device. For Show-Your-Phone-and-Save® coupons, show the coupon on your phone to the server or cashier. The same goes for “print-from-home” coupons. Just present the coupon at the point of sale and the merchant will apply your discount.

If you are experiencing difficulty accessing your discounts, we recommend that you  reach out to our support team via cs@memberweb.com. They will look into your account, diagnose the problem and fix it. (877) 497-2086

Because our network is private, retailers can give us deeper discounts than what you’ll see elsewhere. That’s because users must login to see our discounts. That way merchants can hide the deeper discounts they give us, from customers who are otherwise willing to pay full price.  These merchants are willing to offer an out-of-the-ordinary discount as a way of attracting preferred customers like you. If their discount can convince you to drop by, it’s likely you come back again if you like it. 

The more you use the program, the more you can save.  In our “Eat” category, users save an average of $5.50 per person. But in our “Shop” category, users save an average of $335 on auto services, and $57 on things like retail shopping, home and garden and other services. In our “Play” category, users save in the range of $5.50 on movies, to $25 on recreation/entertainment, and $28 on golf and snow sports. In our travel category, we see users saving an average of $36 on hotels, $25 on car rentals, and $53 on airfare. Offers change regularly, so check back often to find the best deals.

Every once in a while, a merchant’s ownership will change hands, or the staff behind the counter hasn’t been trained to recognize our discount offer. In all, less than 1% of our redemptions have any issues. We’re committed to making sure merchants honor their contracted discount offer. Our customer service team is available by voice, email or chat to help resolve the issues. Call the number on your mobile app or printed coupon if you need assistance.

We sign up some of our best merchant partners as a result of members’ referral. With our Refer-A-Merchant program, members tell us the businesses where they would most like to save. Once a location is submitted, our merchant recruitment team goes into action – contacting that business and explaining how they can join our program so they can attract new business. Not all businesses agree, but many gladly do once they see the value.

Our friendly customer service team is ready to assist you. You’ve got three options to contact us: 

  1. 1. Call us toll free at 1-877-497-2086.
  2. 2. Chat with us online; or
  3. 3. Send us an email at cs@memberweb.com and we’ll get back with you ASAP. 

Our friendly representatives are available Monday-Thursday, 6am-9pm, and Friday 6am-7pm Mountain Time. We can also be reached via email at cs@memberweb.com.

Under the discount description, each offer has link showing any “offer terms” that may be listed.

Shipping

Once you make an order, we will send an email to you with your tracking number. You can then use it to track your order until it reaches you.  

Shipping within the US typically takes up to 7 business days if the item is in stock.

Sign into your account on T.O.P., then, go to the menu, click ‘redeem store bucks,’ and continue following the instructions. 

It’s possible to edit your address and replace the wrong one with the right one if your order has not been processed. However, if your order has already been processed, you must contact the vendor via email sales@4winnersmerch.com and notify them of your error. It will also help if you try tracking your package, but you may pay extra for your vendor to redirect the package to you. 

“If a client or member provides an address that is considered insufficient by the courier, the shipment will be returned to the facility of our merchandiser. Client is responsible for reshipment costs once the merchandiser has confirmed and updated the correct shipping address (if and when applicable).”

We apologize for any inconvenience you may be experiencing with your order. To resolve your issue efficiently, please follow these steps:

  • Open the chat box on our website.
  • Select the “Issue with Order” option.
  • Enter your order ID when prompted.
  • Describe the issue with your order (wrong order (what is wrong with it?)), not received, wrong size (route to exchanges))

Once you’ve completed these steps, your request will be transferred to one of our customer service agents. They will thoroughly review your case and get back to you shortly via email with a resolution. We appreciate your patience and understanding as we work to resolve your issue.

 

At T.O.P., we are deeply committed to ensuring the privacy and security of our members’ information. We have implemented rigorous security measures and adhere to strict privacy practices to protect your data. We encourage you to review our Privacy Policy, which can be found in the footer of our website or accessed directly through this link: Privacy Policy. By reviewing the policy, you can learn more about how we collect, use, and safeguard your personal information, as well as the steps you can take to further protect your privacy while using our platform.

We do not accept returns or offer refunds at this time, but we are happy to assist you with an exchange if the product is unfit. To initiate the exchange process, please contact our customer support team at support@theoddpro.com who will guide you through the necessary steps.

Please note that in order to be eligible for an exchange, the original product must be returned within 30 days of purchase, in its original condition, without any damages or removal of tags. We appreciate your understanding and look forward to helping you find the perfect product for your needs.

Yes, you can exchange your order within 30 days from your purchase date. If the item you received isn’t quite right, we’ll be happy to help you find a better fit. To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please be sure to include the receipt or proof of purchase also.

For the most efficient processing of your exchange, we recommend that you first return the item you no longer want. Once the return has been accepted, our merchandising team will initiate the exchange and this will ensure a timely exchange process.

We do not offer refunds on any purchases. We want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for exchanges.

We don’t provide refunds for store bucks purchases. However, you can exchange the item within 30 days if it’s undamaged, unaltered, and has the original tag.